Front of House Skills
FRONT OF HOUSE – DELIVERING EXCELLENT CUSTOMER SERVICE
Benchmark has joined forces with Paul Casterton Hospitality to bring this one day training session for you – your staff – your colleagues – to enable them to deliver excellent customer service.
Who Should Attend?
If you are in the business of serving people with food – serving people with drinks – serving people with coffee and cake – this is the course for you!
Times: 9.30am to 3.30pm (including lunch)
The journey of a customer into your organisation, covering:-
First impressions by phone and face to face
Dealing with customers in a friendly and effective fashion
Seating customers – taking drinks and food orders
Delivering the food for maximum impact
Checking back at the right time – every time
Tempting the customer to puddings/sweets/desserts
delivering the bill with style
Saying ‘good bye’ as they leave for a lasting impression
Handling customer complaints
How to spot potential complainers
Time it right to diffuse quickly
Take the time to listen and empathise
Have ‘recovery lines’ that you can use – know what to offer
On every page of your workbook look for the # for the opportunity to add-on sell
Paul Casterton has over 25 years experience in the hospitality industry and brings a lot of expertise to this course. Working with Benchmark we upskilled the staff at Black Sheep Brewery and combined we make an awesome team!
The cost of this course is £200 + VAT and this fee covers all instruction and materials.
Free parking is available.
This course is also available as in-house training. Please enquire for details.