Front of House Skills
Front of House Skills
Training Course
Course Description
FRONT OF HOUSE – DELIVERING EXCELLENT CUSTOMER SERVICE
Benchmark has joined forces with Paul Casterton Hospitality to bring this one day training session for you – your staff – your colleagues – to enable them to deliver excellent customer service.
Who Should Attend?
If you are in the business of serving people with food – serving people with drinks – serving people with coffee and cake – this is the course for you!
Course Structure
Times: 9.30am to 3.30pm (including lunch)
Course Content
MORNING SESSION
The journey of a customer into your organisation, covering:-
First impressions by phone and face to face
Dealing with customers in a friendly and effective fashion
Seating customers – taking drinks and food orders
Delivering the food for maximum impact
Checking back at the right time – every time
Tempting the customer to puddings/sweets/desserts
delivering the bill with style
Saying ‘good bye’ as they leave for a lasting impression
AFTERNOON SESSION
Handling customer complaints
How to spot potential complainers
Time it right to diffuse quickly
Take the time to listen and empathise
Have ‘recovery lines’ that you can use – know what to offer
On every page of your workbook look for the # for the opportunity to add-on sell
Paul Casterton has over 25 years experience in the hospitality industry and brings a lot of expertise to this course. Working with Benchmark we upskilled the staff at Black Sheep Brewery and combined we make an awesome team!
Course Cost
The cost of this course is £200 + VAT and this fee covers all instruction and materials.
Free parking is available.
This course is also available as in-house training. Please enquire for details.