Training Courses
I run regular open courses if you have maybe one or two members of staff to train, however, I also specialise in ‘in house’ training where I will come and train a whole department or several departments – and in many instances – the whole company!
Training Courses
I run regular open courses if you have maybe one or two members of staff to train, however, I also specialise in ‘in house’ training where I will come and train a whole department or several departments – and in many instances – the whole company!
Training Courses
Cold Calling
This course is for anyone who is charged with finding new customers through phone contact – be it cold calling, following email shots, mailers or networking contacts.
Handling Difficult People
This course is for anyone who deals with difficult situations & people during their working day, be they colleagues, team members or customers. Face to face, by telephone and by email.
Debt Collection
For anyone who is charged with getting money in quickly and effectively. Cash flow is critical to a company and this course explores the best way to collect money.
Personal Sales
This course is ideal for new and existing sales personnel who go out & meet customers, either for the first time or on repeated visits, in order to keep the sales process going.
Time Management
This course is for anyone who wants to make more time by being more organised and managing their time more effectively.
Team Leadership
In this 1-day workshop, your trainer will demonstrate the difference between a manager and a leader and the challenges & rewards that stem from leadership.
Front of House Skills
Together with Paul Casterton Hospitality, we bring this one-day training session for you, your staff, your colleagues, to enable them to deliver excellent customer service.
Negotiation Skills
Trainees will understand the negotiation process and have had the chance to put their new skills into action.
Customer Service
This course is aimed at staff within your organisation who need to give good customer service either face to face, by telephone or by email