Open Courses

As the name suggests, our ‘Open Courses’ are available for anyone to book.

We provide a comprehensive range of training courses covering subjects including Reception Skills, Personal Sales Skills, Time Management and many more!

The trainee rate includes:

  • Personal invitation to attend the course
  • All course stationery and files
  • Action Plan per trainee
  • Morning & afternoon refreshments and lunch
  • Certificate of attendance
  • A ‘tip of the week’ delivered to the trainee’s inbox for 4 weeks following the course


Most courses are run at the South Milford Hotel, Leeds LS25 5LF (junction of the A1 and M62) with loads of free parking, oodles of coffee and a very warm welcome.

Please see below for the full range of courses, along with a link to book your place on the latest relevant course.

Cold Calling Made Simple

The prospect you are calling is not waiting for your call, so your call has to be enticing and well planned for them to listen to you. This course takes you through the formula for success.

Available Dates/Book Now

Delivering Excellent Customer Service

Many customers stop buying because of an ‘attitude of indifference shown to them by one or more person representing the supplier’ – this course shows how to correct this face to face, by telephone & by email.

Available Dates/Book Now

Professional Telephone Techniques

The caller cannot see you – they only hear you – this course will show you how to use the VAL factor (voice, attitude & listening) to gain their attention and make them feel important.

Available Dates/Book Now

Reception Skills

The receptionist is often the first impression a potential customer, a supplier, a candidate for work, gets of your company. This course makes sure it is a good and lasting impression.

Available Dates/Book Now

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