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Spring 2020 Newsletter

Spring 2020 Newsletter

The Benchmark Spring 2020 Newsletter features my lockdown to-do list, online training guidance and of course I would like to wish everyone a Happy St Georges Day.  

Humming dentist!

Humming dentist!

Life can sometimes be surprising and it’s amazing where I get some of my ideas for including in training sessions on Customer Service. Recently I needed to have a crown fitted to one of my teeth.  I had been assigned a new dentist when I opted to stay with the NHS...

Spring 2019 Newsletter

Spring 2019 Newsletter

The Benchmark Spring 2019 Newsletter features time management tips, embracing change, customer service & the effect social media has had and much more.  

Receptionists or Gatekeepers

Receptionists or Gatekeepers

When running Cold Calling Made Simple courses I am always asked how to get past the gate keeper. (and on Reception Skills courses I am always asked what I train telesales people in so that they can block them!!) I firmly believe that all receptionists need RESPECT....

It’s All About What’s Important

It’s All About What’s Important

The more Time Management courses I deliver and run, the more I am convinced that the infrastructure of your life – your business – you relationships is all about infrastructure. I talk about Covey’s 4 quadrants – the difference between important and urgent and how you...

Auntie Kitty’s Blue Hat

Auntie Kitty’s Blue Hat

In this time-pressured world, it is often not new ideas that work to manage your time, but old tried and tested remedies……….. I remember my Great Aunt Kathleen Alice (Auntie Kitty to her family, and as an actress, Albert Tatlock’s aunt in Coronation Street, many moons...

Getting Companies To Pay You On Time – Everytime

Getting Companies To Pay You On Time – Everytime

I have always been a great advocate of the telephone for collecting money – because it is TWO WAY communication and enables you to ask questions as to why the payment is late – if there are any issues with the invoice – and more importantly WHO the person is who...