News

The Benchmark Spring 2020 Newsletter features my lockdown to-do list, online training guidance and of course I would like to wish everyone a Happy St Georges Day.  

Life can sometimes be surprising and it’s amazing where I get some of my ideas for including in training sessions on Customer Service. Recently I needed to have a crown fitted to one of my teeth.  I had been assigned a new dentist when I opted to stay with the NHS...

The Benchmark Autumn 2019 Newsletter features Happy Birthday Benchmark! We look back at what we have achieved in this time.  

The Benchmark Spring 2019 Newsletter features time management tips, embracing change, customer service & the effect social media has had and much more.  

The Benchmark Summer 2019 Newsletter features going the extra mile, delegation and preparation.  

When running Cold Calling Made Simple courses I am always asked how to get past the gate keeper. (and on Reception Skills courses I am always asked what I train telesales people in so that they can block them!!) I firmly believe that all receptionists need RESPECT....

The more Time Management courses I deliver and run, the more I am convinced that the infrastructure of your life – your business – you relationships is all about infrastructure. I talk about Covey’s 4 quadrants – the difference between important and urgent and how you...

In this time-pressured world, it is often not new ideas that work to manage your time, but old tried and tested remedies……….. I remember my Great Aunt Kathleen Alice (Auntie Kitty to her family, and as an actress, Albert Tatlock’s aunt in Coronation Street, many moons...

I have always been a great advocate of the telephone for collecting money – because it is TWO WAY communication and enables you to ask questions as to why the payment is late – if there are any issues with the invoice – and more importantly WHO the person is who...