Delivering Excellent Customer Service
(Certificate Awarded On Completion)

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This online course encompasses 18, five minute modules which outline why every company needs good customer service and the practicalities of delivering that ethos via face to face contact, telephone and email – all the ways we communicate with customers. On completion of the course a certificate will be awarded.

Add to that how to handle difficult people and breaking bad news effectively and the total customer service experience is covered.

Course Content