£300
Welcome to The Benchmark Academy
Online sales, customer service, communications training and more.
The Benchmark Academy has been setup to share over 30 years worth of exceptional sales, customer service, communication and more training
online.
online.
Explore our courses and modules below, and if you have any questions, please don’t hesitate to contact us.
Courses
Delivering Excellent Customer Service
Modules
£30
Module 1 – What is Good Customer Service?
£30
Module 2 – The Loyalty Ladder – the reason why customer services is important
£30
Module 3 – Communication – the key to good customer service: face to face, by telephone and by email
£30
Module 4 – The formula for good customer service: GLASS (greet, listen, ask, suggest and seal)
£30
Module 5 – Face to Face: Greet: greeting customers for great effect using good body language
£30
Module 6 – Face to Face: Listen: listening to what the customer wants and needs
£30
Module 7 – Face to Face: Ask: the choice of questions you can ask and how to ask them
£30
Module 8 – Face to Face: Suggest: your choice of words – the huge difference they can make
£30
Module 9 – Face to face: Seal: both parties need to know what will happen next
£30
Module 10 – Telephone: Greet: get off to a good start – number of rings and tone of voice – smile!
£30
Module 11 – Telephone: Listen: ensure the caller knows you are listening
£30
Module 12 – Telephone: Ask: use questions for find out what the customer needs
£30
Module 13 – Telephone: Suggest: choose words carefully to ensure good communication
£30
Module 14 – Telephone: Seal: make sure you both know what will happen next – and do it!
£30
Module 15 – Email: 100% words – make them work for you
£30
Module 16 – Email: 10 do’s and don’t’s
£30
Module 17 – Awkward people and how to cope: tips for customers who can be stressful
£30
