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Training & Motivational Speaking
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Inspirational and group training – sensitive one to one coaching and motivational speaking – Benchmark can offer all this and more.
I offer the following courses on an ‘open’ basis where you can send one or two members of staff trained – or I can run them in-house so that they are highly personalised to you and your requirements.
- Delivering Excellent Customer Service
Face to face – by telephone & email - Reception Skills
The first impression of your company - Debt Collection by Telephone
Using the call to get the money - Train the Trainer
Helping people learn - Sale makers – not order takers
Add value to each call
- Personal Sales Skills
new customer meetings - Time Management
Managing yourself to make more time - Effective Cold Calling
Warm the calls with tried & tested tips & tactics - Team Leadership Skills
lead rather than manage/supervise - Presentation Skills
No fear public speaking
I recently ran a course entitled 'Effective Communication and Team Building for a London based organisation.
Always looking for new ideas new ideas to get old ideas across, I opted for a competitive painting exercise.
Dividing Jack Vittriano's picture of 'The Singing Butler' into 4 equal parts I gave each team of 4 a quarter to paint. (brushes, easels, paints and canvases were supplied)
At the end of 40 minutes they put their four quarters together to see if it looked like the original.
Guess what? It wasn't far out – but the butler had a huge waist on the first quarter and skinny legs on the second quarter while the lady in the red dress had a maroon skirt and a scarlet bodice.
You can see the enjoyment this created from the pictures and the learning points were powerful:
A large project needs collaborative working - communication is key – you must use specialisms in the teams – communicate effectively – all work from the same easel!! (or sing from the same hymn sheet!)
