Either for retaining existing customers or gaining new ones – Benchmark has the course for you. Delivering a variety of short, one and two day courses, Benchmark can inspire your staff to try new ideas.
About the courses
All Benchmark courses are run along highly interactive lines. Theory sits alongside discussion and practical sessions are coupled with viewing training videos.
The training is delivered in a relaxed but structured way, with the signature of any Benchmark training – learning can be FUN!
The CoursesClick a course above for more details
The venue
Quality Hotel, A1 Selby Fork
Junction 42 A1
South Milford
Leeds
LS25 5LF
Most courses are run at this venue, unless stated otherwise
All course fees include morning and afternoon refreshments plus lunch
| Delivering Excellent Customer Care |
| This one day course looks at communication with customers and how it can be enhanced to attract, retain and pacify customers in all stages of their business life with you. |
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| Click here to ask about this course |
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1 day
0930-1630 |
Leeds |
£150 + VAT |
6th Jan
3rd Feb
3rd Mar
7th Apr
5th May
9th Jun
7th Jul
4th Aug
8th Sep
6th Oct
3rd Nov
8th Dec
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5th Jan
2nd Feb
2nd Mar
6th Apr
4th May
8th Jun
6th Jul
3rd Aug
7th Sep
5th Oct
9th Nov
7th Dec
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| TOP |
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| Debt Collection by Telephone |
| An interactive day that explores how to control a telephone call that is aimed at collecting money from a current, overdue or disputed account. |
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| Click here to ask about this course |
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1 day
0930-1630 |
Leeds |
£150 + VAT |
12th Mar
18th Jun
17th Sep
17th Dec
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15th Mar
14th Jun
13th Sep
13th Dec |
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| TOP |
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| Selling by Telephone |
| Whether cold calling or selling on an inbound call, this one day, highly interactive course will allow you to look at ways of selling your product or service to a non-receptive and receptive customer. |
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| Click here to ask about this course |
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1 day
0930-1630 |
Leeds |
£150 + VAT |
7th Jan
4th Feb
4th Mar
8th Apr
6th May
10th Jun
8th Jul
5th Aug
9th Sep
7th Oct
4th Nov
9th Dec |
4th Jan
1st Feb
1st Mar
5th Apr
3rd May
7th Jun
5th Jul
2nd Aug
6th Sep
4th Oct
8th Nov
6th Dec
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| TOP |
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| Team Leadership |
| Behind every good team leader is an excellent training course! The two days of this course are crammed with theory, discussion and practical sessions exploring communication, motivation, discipline, meetings, interaction with management and the team – and much more! |
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| Click here to ask about this course |
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2 days
0930-1630 |
York |
£375 + VAT |
21+28 Jan
15+22 Apr
15+22 Sep
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| TOP |
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| Marketing Skills |
| This course provides an overview of marketing, from how to attract customers to, once captured – how you keep them buying from you. |
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| Click here to ask about this course |
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1 day
0930 - 1630
1 day
0930 - 1630 |
Yorkshire
Leeds |
£150 + VAT
£150 + VAT |
5th Feb
7th Jul
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| TOP |
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| Train the Trainer |
| Two days of intense theory, discussion and practical sessions allows this course to refresh even seasoned and novice trainers. Going from learning styles through to writing and delivering the education, delegates have the chance to review their performance on a regular basis throughout the course. |
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| Click here to ask about this course |
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2 days
0930-1630 |
Leeds |
£375 + VAT |
29+30 Jan
29+30 Apr
29+30 Sep |
28+29 Jan
29+30 Apr
29+30 Sep
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| TOP |
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| Time Management |
| We all have 24 hours in a day – it is how you manage them that makes this course different. Understanding yourself and your time thieves will get you off to a great start at the end of this 7 hour course! |
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| Click here to ask about this course |
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2 days
0930-1630 |
1 day |
£150 + VAT |
2nd Feb
1st Apr
1st Jun
1st Nov
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8th Feb
12th Apr
15th Jun
11th Nov
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| TOP |
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| Presentation Skills |
| Two days of theory, discussion and practical sessions allows this course to be both intensive and fun. Each trainee has the chance to present in front of the camera – at least 3 times – and every stage of their development critiqued |
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| Click here to ask about this course |
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2 days
0930-1630 |
Leeds |
£375 +VAT |
27+28 Feb
28+29 May
29+30 Sep
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| Reception Skills |
| Is your receptionist an image maker or an image breaker? The investment in training a receptionist is never wasted – you empower them with the first impression a potential customer will receive of your company. The course looks at greeting customers both face to face and by phone and how to handle those awkward callers. |
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| Click here to ask about this course |
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1 day
0930-1630 |
Leeds |
£150 + VAT |
29th Jan
27th Mar
26th Jun
25th Sep
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26th Feb
25th Jun
24th Sep
17th Dec |
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| TOP |
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| Personal Sales Skills |
| Selling your product face to face is crucial to the success of any business because people buy from people. Looking at how you communicate, how you sell your product or service and how you take the prospect from the initial meeting to repeat customer means this one day course can empower you to gain more business effectively |
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| Click here to ask about this course |
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1 day
0930-1630 |
Leeds |
£150 + VAT |
2nd Feb
8th Jun
7th Sep
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| TOP |
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ABOUT US
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